What should I do if the product I received is damaged or defective?
Sally B
Last Update a year ago
While we hope that doesn't happen, we understand life has its surprises. In the unfortunate event that you receive a damaged or defective product, please contact our customer support right away. Provide them with evidence of the damage. It's crucial to report the issue promptly, preferably right after the package is delivered. Unfortunately, if you wait for an extended period, such as a week or a month, before informing us of the damage, there may be limitations on what we can do to address the issue.
If you have any questions or need assistance, feel free to reach out to our customer support team.